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Cancellation policy & sample cancellation form

Consumers shall be entitled to withdraw from contracts for the supply of goods in accordance with the following provisions.
Consumers are any natural person who enters into a legal transaction for purposes which, for the most part, cannot be attributed to his professional or self-employed activity.



You have the right to revoke this Treaty within thirty days without giving reasons.

The withdrawal period shall be 30-day from the date on which you or a third party designated by you, other than the carrier, took possession of the last goods.

In order to exercise your right of withdrawal, you need to us (wisemarkt GmbH, Paris Square 6a, 10117
Berlin, Germany, Tel: +49 156 78353399, E-mail: (b) inform by means of a clear statement (e.g. letter, e-mail) of your decision to revoke this contract. You may use the attached model withdrawal form, but this is not required.

In order to respect the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we will have paid you all the payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the most advantageous standard delivery offered by us), repay immediately and no later than fourteen days from the date on which the notice of withdrawal of this contract was received from us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged fees for this refund. We may refuse repayment until we have recovered the goods or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return or hand over the goods to us without delay and in any case within fourteen days of the date on which you inform us of the revocation of this contract at the latest. The period shall be respected if you send the goods before the expiry of the fourteen-day period. We bear the cost of returning the goods.

They shall be liable for any loss in the value of the goods only if such loss in value is due to a treatment which is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal:

The right of withdrawal shall not apply to consumers who, at the time of conclusion of the contract, do not belong to any Member State of the European Union and whose sole residence and address are outside the European Union at the time of conclusion of the contract.


(If you wish to withdraw the contract, please fill out this form and send it back.)

To wisemarkt GmbH, Paris Square 6a, 10117 Berlin, E-mail:

I hereby revoke the contract I/we have entered into to purchase the following goods (*)/ to provide the following service (*)


Ordered at (*) /received at (*)

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only on paper)


(*) Delete as appropriate